Orders & payment

Changing an order, how you pay, and invoices. If your question isn't answered here, write to us — a person reads every message.

Can I change or cancel my order?

If it hasn't shipped yet, yes. Tell us as soon as you can and we'll sort it out. Once DHL has the parcel we can no longer change or redirect it.

The same goes for a wrong delivery address — the sooner you tell us, the easier it is to fix.

Can I add something to an order I've already placed?

Write to us before it ships and we'll do our best. If we can't add it in time, the second item has to be a separate order with its own shipping — we can't merge two orders into one parcel after the fact.

What currency are prices in?

Prices are set in US dollars, and they already include shipping and import duty. If you are shopping from outside the United States, the shop may show them converted into your own currency, and that converted amount is what you are charged.

Which payment methods do you take?

Major debit and credit cards, plus Apple Pay and Google Pay. Everything available in your country is shown at checkout.

Is there anything to pay when the parcel arrives?

No. Shipping and duties are in the price, and you pay once at checkout. See Shipping & delivery for the detail.

Can I get an invoice for my company?

Yes. Reply to your order confirmation email with the company name, address, and any tax number that needs to appear on it, and we'll send one.

Do you sell to dealers?

We do. See Become a dealer.