That item is not held in stock. You buy it now, and production takes about 1–2 months before your order is ready to ship. We email you the moment it leaves the workshop.

Nothing further is charged after checkout. Shipping and duty are already in the price you paid.

Anything in stock leaves our workshop in about 7 working days, then travels by DHL air freight, tracked to your door.

Each order ships once, as a single parcel, so everything travels together once the preorder item is finished. If you would like the in-stock items sooner, place them as a separate order.

Yes. Write to us with the item you are after and we will tell you when it can be built and shipped. A person replies, and we do not use your address for anything else.

If we have not started building it, tell us and we will sort it out. Once it is in production it is already cut and machined for you, so please ask us any questions before you order rather than after.

If it has not shipped yet, yes. Tell us as soon as you can and we will sort it out. Once DHL has the parcel we can no longer change or redirect it.

The same goes for a wrong delivery address — the sooner you tell us, the easier it is to fix.

Write to us before it ships and we will do our best. If we cannot add it in time, the second item has to be a separate order with its own shipping — we cannot merge two orders into one parcel after the fact.

Prices vary by market, so rather than publishing one number for everyone we keep a pricing catalogue for your country. Press Request Pricing on any product page and the catalogue opens straight away, with a banner to download your own copy. There is nothing to wait for.

Every price on this site is in US dollars, and that is the currency you are charged in wherever you order from. Shipping and import duty are already included in the figure you see.

If your card is in another currency, your own bank converts the amount at its rate on the day — that is the only conversion involved, and it happens on their side, not ours.

Major debit and credit cards, plus Apple Pay and Google Pay. Everything available in your country is shown at checkout.

No. Shipping and duties are in the price, and you pay once at checkout.

Yes. Reply to your order confirmation email with the company name, address, and any tax number that needs to appear on it, and we will send one.

We do. See Become a dealer.

Anything in stock leaves our workshop in about 7 working days, then travels by DHL air freight, tracked door to door. You get the tracking number by email the moment the parcel is handed over.

No. Shipping and duties are already included in the price you see, and you pay once at checkout. There is nothing further to pay when the parcel arrives — no customs invoice, no handling fee, no surprises.

Worldwide from our workshop in Surabaya, Indonesia. If your country is not offered at checkout, write to us before you order and we will tell you whether we can reach you.

Photograph the box before you open it, then contact us the same day. Transit damage is handled with DHL directly, and we take care of that conversation, not you.

If the parcel has not shipped yet, yes — tell us as soon as you can. Once DHL has it, we can no longer redirect it.