Warranty

Warranty

Every order goes through multiple QC checks before it ships. If something we made is wrong, we fix it or replace it.

Two years against defects in materials and craftsmanship

Covered from the day your rest is delivered — the parts we machine and the way we assemble them.

What is covered

  • Machining or assembly faults in any part we make
  • Threads, bearings or fasteners that fail under normal use
  • Finish defects present when the rest arrived
  • Anything missing from the box

What is not covered

  • Damage from a drop, an impact, or transport after delivery
  • Damage from sand, grit or dirt that has worked into the body or the telescopic shaft
  • Normal wear on bags and contact surfaces
  • Corrosion caused by storage or exposure

What voids it

The rest leaves the workshop calibrated. These four things undo that calibration, and once they are done we cannot stand behind the rest.

  • Opening the body or disassembling the internals — in particular the four screws at the front of the body, which hold the factory setting
  • Removing the safety plunger
  • Adjusting the bolts or the factory settings inside the body
  • Fitting another manufacturer’s parts in place of ours

Care that keeps it covered

  • Read the manual first. The exploded drawing shows which parts are meant to move and which are not.
  • Keep debris out. Sand, grit or small stones inside the body or the telescopic shaft will damage the mechanism permanently. That is a paid repair, not a warranty claim.
  • Check the safety plunger clicks home before every session.
  • Clean and dry the rest after each use, before it goes back in the case.
  • Store the joystick and the counterweight off the rest.
  • After a long spell unused, rotate the joystick fully two or three times and move it in a quick circle. That frees the initial friction in the bearings and the movement smooths out. It is not a fault.

How to make a claim

  1. Send us the detailsYour order number and the date it arrived.
  2. Show us the problemA clear photo, and a short video if the fault is something that moves. Most claims are settled from good photos alone.
  3. We put it rightFor small parts we ship a replacement — nothing to send back. For anything larger we agree the route with you first.
Before you claim

Have a look at the manual first. If the rest feels stiff or loose, a screw may have loosened during shipping, and that takes a minute to put right without waiting for post.

Start a warranty claimAsk a question first

The button opens a message with everything we need already laid out, so you can attach your photos and send. If it does not open on your device, write to order@lionworksengineering.com with the three details in step one and a photo of the fault.

We are a small workshop, and we want to hear from you. If something is wrong, or you are simply unsure whether it is wrong, write to us. Feedback and criticism are welcome too — both go straight into the next revision of the rest.